THAT IS IT obrt za prijevoz i usluge i turistička agencija THAT IS IT, Vl. Melinda Borzić, Kneza Višeslava 20, Split, OIB: 67860987595, and operates under the brand name of "Split Transfers" on the website www.split-transfers.com hereinafter ("We", "Carrier").
The Carrier made this terms and conditions (hereinafter "Terms and Conditions") in order to define the rights and obligations between the Carrier and service users (hereinafter "User").
Making reservations and using our services you enter into an agreement with the Carrier and become legally bound by these Terms and Conditions.
2. Booking ordering
Reservation need to be submitted at least 48 hours up front your arrival.
For the execution of the reservation is necessary to follow the booking procedure on our website. The person who makes the booking must be over 18 years old. User is responsible for the validity of the data included in the reservation form.
The Carrier is not required to make a reservation. If the reservation is not successful User will be notified via email address which stated in the reservation form.
For the final booking is required to pay an advance of at least 30% of the total amount of the reservation. Payment is made to the bank account of the Carrier in Otp Bank.
After receiving the payment Carrier shall submit to the booking confirmation / voucher, at the email address given by the User in filling out the reservation form. User is obliged to review upon receipt of confirmation, and if there are irregularities immediately notify the Carrier, otherwise the information supplied in the booking will be considered valid. The User is required to print out the booking confirmation and present it to the driver before entering the vehicle.
3. User rights to change or cancel the reservation
The User has the right to change the reservation, and in this case is required to send a request to change the reservation to the email address of the Carrier, at the latest 24 hours before arrival. If possible, change of reservation will be made at no cost fees. The Carrier reserves the right to refuse to change the reservation.
In case of cancelling Service within 48 hours of the execution of the Service we are not required to return the previously paid amount.
In case of cancelling Service more than 48 hours from the date of execution of the Service, we are required to return total amount payed previously reduced by 20 euros within 15 days of the day of cancellation.
In the case that User does not appear at the starting point in the appointed time (so-called "no-show" situation), without having informed the Carrier of the delay or canceled the service, the User is not entitled to a refund that is paid, the Carrier has the right to charge the service from the rest of the amount reserved services.
4. Changes and Cancellations by the Carrier
We will notify you as soon as reasonably possible in the event that we have to make a significant modification to your verified Services or to cancel them. We will as well use all reasonable attempts to find alternative Services for you without additional charge.
5. Rights and obligations of The User
Your responsibility is to travel with the booking voucher that lists all details about the Service.
In case your flight is late or delayed, you must contact the carrier.
In the event that that you don't show up at the starting point in the assigned time, without informing us of the postpone or canceling the Service, you don't have right to a money back you have paid, and we hold the right to charge the Service from the rest of the total reserved services.
6. Rights and obligations of the Carrier
Carrier agrees to make passenger transport professionally and in accordance with the rules and laws of Croatia. The Carrier guarantees that all vehicles that are used for transport are registered and insured by Croatian laws. Personal insurance is included in the price of the transfer.
The Carrier is not liable for damage caused by unfavorable conditions (outstanding conditions on the roads, conditions unfavorable for driving, flood, fire, strikes, official authority interventions, etc.).
If service was not performed or was performed in part, the fault of the Carrier, the Carrier is obliged to compensate the damage he has made by failure to comply contracted services.
The Carrier is not required to embark previously unreported baggage. The Carrier is not responsible for the content of baggage.
The Carrier cannot guarantee the exact duration of the trip. Information about the duration of the voyage published on the website of the Carrier are for information only and do not necessarily match the actual travel time.
If the selected vehicle is not available, Carrier has the right to transport passengers with other appropriate vehicle.
The Carrier reserves the right to refuse boarding of passengers in case of noticing that some of the passengers are doing inappropriate acts or they are under the influence of alcohol, drugs or other opiates. In this case, the service will be considered canceled and the user is not entitled to a refund.Jurisdiction of the courtThe parties hereof shall endeavor to resolve any disputes amicably. Otherwise, they are subjected to the decision of the competent court in Split, Croatia, and the applicable law will be Croatian law.
In case you face a issue with your Service, please give us a call or send us e-mail provided to you on your booking voucher. Failing to inform us concerned of your problem at this stage can impact our capability to inspect the matter complained of.
In case you have any kind of Service concerns after your return, regarding services booked with us, it is best to direct them to us using email at: firstname.lastname@example.org or by the post to: Kneza Višeslava 20, 21000 Split, Croatia. We will certainly try to solve all Service concerns within 15 days of warning announcement.
Who is collecting the data?
Obrt THAT IS IT, Kneza Višeslava 20, 21000 Split; (hereinafter: “we”, “us” or "Split-Transfers”), in our services, collects and processes personal information in compliance with all relevant laws and regulations.
What data is being collected?
We collect your personal data when you are using "request form" on Split-transfers website. Personal data is any data that can personally reference you and in this case we ask collect your name and surname, phone number and email addresses.
3 What is the legal basis for processing the data?
Personal data we collect via order form is necessary to provide the service. Your data is available solely to Company THAT IS IT staff.
4 Will the data be shared with any third parties?
We will ensure that your data is processed only in a manner consistent with the purpose stated above and therefore it will not be shared to third parties.
5 How will the information be used?
Personal data is collected first and foremost to ensure the provision of the requested service and the most effective response to your inquiry. At the time of submitting your personal information, you agree to contact us and thus include you into our database in order to obtain the requested services. We consider this to be your explicit consent to contact.
6 How long will the data be stored for?
We will keep your information as long as necessary to achieve the purpose for which we handle them or for a maximum of 365 days from the date we collected them.
7 What rights does the data subject have?
When it is legally foreseen, you have the right to information about processing your personal information, withdrawing your privacy at any time, and deleting your personal information when it is no longer needed for the purposes listed above.
8 Do I have right to obtain information and revocation?
You have the right to request information from us about the data we collected about you with us at any time. If you have given consent for the use of data, you can revoke this consent at any time. All requests and inquiries for information or objections for data processing should be sent by email to email@example.com.
THAT IS IT, obrt za prijevoz, usluge i turistička agencija, vl. Melinda Borzić